Vulnerable customers
At the Chartered IIA, we are committed to ensuring that every member can access and benefit from our services, whatever their personal circumstances.
We recognise that members may face challenges such as financial difficulty, health issues, bereavement, accessibility needs, neurodiversity, or other life events that affect their ability to engage with us.
We are committed to treating all members fairly, respectfully, and sensitively if you find yourself in this position.
If you are experiencing vulnerability of any kind, we are here to help.
If you need support or would like to discuss adjustments, please contact us confidentially at membership@charterediia.org.